Privacy Policy
Last updated: December 30, 2025
At Chaitanya, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our website, WhatsApp, social media, or any other communication channels.
1. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Delivery address
- Order and payment-related details
- Messages shared via WhatsApp, website forms, or customer support
- Basic device and usage information (for website analytics)
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates, offers, and support
- Respond to inquiries via WhatsApp or other platforms
- Improve our products and services
- Comply with legal and regulatory requirements
3. WhatsApp Communication
By contacting Chaitanya through WhatsApp, you consent to receive:
- Order confirmations
- Delivery updates
- Product information
- Customer support messages
We do not sell, rent, or misuse your WhatsApp data. All WhatsApp interactions follow WhatsApp Business policies and applicable data protection laws.
4. Data Sharing
We may share your information only with:
- Delivery and logistics partners
- Payment gateways
- Service providers essential to order fulfillment
All third parties are obligated to keep your data secure and confidential.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of promotional communications at any time
To exercise these rights, contact us using the details below.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.